How to speak with MTN customer care 2023

MTN customer care is a customer support service provided by MTN for it’s customers. The service is designed for customers for issues relating to;

1. Account inquiries and management
2. Billing and payment issues
3. Network problems and coverage issues
4. Mobile data and internet services
5. Technical support for devices
6. Service subscriptions and cancellations
7. General inquiries and feedback

So if you are thinking about how to reach MTN for their customer care service, reach them on their digital channels below:

WhatsApp – 0554300000
Ayoba – 0554300000
Email – customercare.GH@mtn.com
Facebook – MTNGhana
Twitter – @MTNGhana & @AskMTNGhana
Instagram – @mtnghana
website – MTN.com.gh

FAQs

Q: What is MTN self-service?
A: With Self Service, all MTN users have the comfort to disconnect or reconnect SIM when it got lost, change SIM, recharge for others among many other services.

Q: What is the WhatsApp number for MTN customer care in Nigeria?
A: WhatsApp – +234 903 300 0001

How to do MTN sim swap

You may be wondering what MTN sim swap is and how to do MTN sim swap. Then certainly this article is yours.

MTN sim swap is a new service designed by MTN to allow MTN pay as you go subscribers to maintain their preferred MTN number.

The service is designed for customers who’s sim cards have been damaged, lost or have their phones stolen. The service is also available to customers who have deactivated their sim cards due to the failure of Access4Life rules or is blocked, but the number is still available on the MTN Network and not recycled and in use by another Customer. A customer seeking a sim upgrade can also access this sim swap service.

How to do MTN sim swap

1. Buy an MTN Pay as you Go starter pack
2. Insert the SIM Card into a cellphone
3. Call 173 for assistance with the SIM Swap in order to keep an old / preferred MTN Number

Note: Before you call for assistance, you should be ready with the following information;

1. The old MTN Number that you want to keep
2. Your ID Number
3. 3 most frequently/commonly called numbers
4. Your last recharge amount and date

However the customer service agent would ask some questions, of which atleast three must be answered correctly to verify you as the true owner of the sim.

1. The date the Customer last used their phone number.
2. The Customer’s 3 commonly called voice / SMS numbers.
3. The Customer’s last airtime recharge amount and date.
4. The Customer’s price plan.
5. What services the customer is currently subscribed to e.g. Data, SMS bundles.
6. The customer’s handset details that were used with the old MSISDN.

After answering all questions asked by the customer service agent, you would receive a confirmation message to ascertain whether the sim swap was successful or not.

FAQs

Q: Who is the sim swap service for?
A: The new SIM Swap process is available to MTN Pay as you go Customers only.

Q: What can I dial to do SIM swap?
A: Now There Is A Simpler Way To Do A Sim Swap, Dial *136#

How to migrate to MTN beta talk

You might have heard of MTN beta talk but don’t know what it entails or how to migrate to this plan by MTN. This article will let you know everything about MTN beta talk.

MTN BetaTalk is a prepaid tariff plan that rewards you with airtime and data bonuses for every recharge from N1 to N999. Furthermore, when you reload N1000 or more, you receive a 250% airtime bonus and a flat N2500 for data activities.

MTN users on the beta talk plan enjoy some benefits, which include;

1. 250% airtime bonus and 250% data bonus on every recharge from N1 to N999
2. 250% airtime bonus and N2500 flat for data activities on recharge of N1000 and above

Having realized all these benefits, you may be wondering how to migrate to this MTN beta talk.

Below are the steps to follow if you want to migrate to MTN beta talk:

1. You can text BT to 312 to join the MTN beta talk
2. Dial 1232*1# to also join the MTN beta talk
3. MTN has provided an MTN ChatBot (Zigi) which you can use to join the MTN beta talk.
   Below are the steps to follow:

a. Login to ChatBot (Zigi).
b. Select ‘Start a new conversation’.
c. Enter your phone number.
d. Enter the OTP.
e. Select ‘Services’.

6. Select ‘Tariff plan’.
   f. Select ‘Personal’.
   g. Select ‘Betatalk’.
   h. Confirm the migration to Betatalk.
7. Joining the MTN beta talk via myMTN NG app:

a. Login to myMTN NG app.
b. Select the tariff name under the bell icon on the top right corner of the landing page.
c. On the ‘Migrate plans’ page, click the ‘Change plan’ button.
d. Scroll down to select ‘Betatalk’.

5. Lastly joining the MTN beta talk via myMTN Web:

a. Login to https://mymtn.com.ng
b. Enter your phone number.
c. Enter OTP and select ‘Proceed’.
d. On the top right corner of the home page, click your name.
e. Select My Plan.
f. Select Other Plans.
g. Select MTN BetaTalk.

FAQs

Q: Who can migrate to MTN BetaTalk plan?
A: All MTN Prepaid customers can migrate to MTN BetaTalk tariff plan.

Q: What is MTN BetaTalk?
A: MTN BetaTalk is a prepaid tariff plan that rewards it’s subscribers with data and airtime bonus.

A Bank Verification Number (BVN) is an 11-digit unique identifier issued to customers of Nigerian banks to enhance security and reduce fraud by linking all bank accounts held by an individual across different banks with their biometric data.

However, some MTN users may not know how to retrieve or check this BVN for say an urgent transaction.

If you want to know how to check bvn on MTN,then certainly this article is for you.

MTN users can check their bvn via the USSD code method or via the MyMTN app.

Using the USSD code to check bvn on MTN

To check bvn on MTN, users are required to dial5650#. By dialing this, your bvn will be displayed on your screen. However, it’s important to note that this service requires a minimum account balance of Twenty Naira (₦20) to proceed.

Using MyMTN App to check bvn on MTN

MTN offers an alternative way to check bvn through the MyMTN App. Below are the steps to follow to obtain your bvn

1. Log in with your phone number.
2. If you haven’t registered, you’ll need to create an account.
3. Navigate to the “More” option and select “My Bank.”
4. Your linked BVN number will be displayed under your account details.

FAQs

Q: How can I check my BVN without airtime
A: via the USSD code 5650#

Q: How to get a BVN number?
A: 1. Visit any Access Bank branch and complete the enrolment form.
2. Your biometric data (fingerprint, photograph and signature) will be captured on the system.
3. You will then receive a Ticket ID.
4. BVN will be sent to your registered mobile number.

Q: How do I check my BVN number with MTN?
A: 1. Dial the code 5650# on the phone number you used to register for your BVN.
2. Confirm that you agree to the prompted N20 fee.
3. Input your transaction pin.
4. Your BVN is displayed on your screen.

There’s often the quest to know how much MTN data balance is left for browsing the net or any other social media platforms.

Checking your MTN data balance can be done via the USSD code or via the MyMTN app.

USSD code to check MTN data balance

If you want to check your MTN data balance via the USSD code method, below are the steps to follow:

1. Dial *138#
2. Select 1 to proceed to buy bundle (No 4G bonus)
3. Select option 99 for More
4. Select option 7 for More
5. Select option 3 for Check Bundle Balance
6. An SMS will be sent with available data balance

Using myMTN App to check MTN data balance

1. Download myMTN App on Google Play store if you are using android or Apple Play store if you are using iOS.
2. Launch myMTN app
3. Select Data to see your remaining balance

FAQs

Q: How do I check my mtn data balance in Nigeria?
A: You will be able to check your data bundle balance via the following channels:

1. SMS: Texting 2 to 312.
2. USSD: Dialing 3124# (for main data bundle and bonus), or *310#
3. myMTN App: Text myMTN to 5018 to download the app.
4. myMTN Web.
5. Zigi.

Q: How do I check my MTN data balance in Ghana?
A: via the USSD code which is*138# and follow the prompt and via the MyMTN app

Q: What is the code for MTN data in Nigeria?
A: Dialling 3121# or *904#

MTN has a wide variety of minutes or voice bundles for it’s customers. The minutes or voice bundles allows MTN customers to talk on phone call with MTN and any other networks at the same charge and even international calls as well.

The MTN minutes or voice bundles comes in packages to suit your needs.

Packages

1. Voice bundles are available from GHC 10.00 to GHC 50.00 (Basic, Classic and Premium).
2. IDD minutes to make calls to US, UK, Canada (Zone 1B destinations).
3. All Out of Bundle IDD calls will be charged at the existing IDD rates.
4. “Out of Bundle” charge is 0.08 and 0.10 for MTN-MTN calls and MTN to other Networks, respectively.
5. New customers will purchase a SIP handset at an extra cost (depending on the SIP phone available).
6. Access (Audio, Video Conferencing and Fixed Voice) at a cost of GHC 20 monthly.
7. IVR at GHC 38.49 monthly.
8. Call Center activation at GHC 38.49.
9. One-time SIP trunk at GHC 50.00.
10. Extensions / License GHC 20.00 monthly.
11. SIP Phones (on request) model and availability dependent.

Below is how to buy MTN minutes or voice bundles:

Dial *5057# or *170#.
Select Voice Bundles and pay for the Bundle of choice.

FAQs

Q: What is the code to buy MTN minutes?
A: dial *5057# or *170#.

Q: What is the code for MTN Free After 1 (MTN Nkomode)?
A: *315#

The Internet has undoubtedly become part of our everyday life; be it social life or business life. For this reason it necessitates you to get the right data package for your specific needs.

Therefore you may be thinking of how to buy an MTN data bundle that suits your specific needs. Then mostly definitely, this article is yours.

MTN offers it’s customers a wide range of data packages to choose from, so whatever your needs are, be rest assured to find a data package that suits you. The packages ranges from normal data bundle, midnight bundles, kokrokoo bundles, social media bundles and turbonet bundles.

The normal data bundle

Below are the steps to follow to access these types of data bundles :

1. Dial *138#
2. Choose Option 1
3. Choose Option 1(Buy Data Bundle)
4. Choose “Option 1” if you want to buy for yourself or “Option 2” if you want to buy for others
5. Choose your preferred bundle package
6. Choose your mode of payment (Airtime or Mobile Money)

Midnight bundles

This data package works between midnight and 5 AM and can be accessed through the steps below:

1. Dial *138#
2. Choose Option 1
3. Choose Option 2 (Midnight Bundles)
4. Choose Option 1 to buy for yourself or Option 2 to buy for others
5. Choose Option 1 for Flexi bundle which allows you to pay between GHS 0.1 and GHS 2.99 or 6. 6. 6. choose Option 2 for standard offer which gives you 7.25gb for GHS 3.00.
6. Make payment with either your airtime or mobile money.

Kokrokoo Bundles
The kokrokoo bundles offer MTN users 400mb of data for GHS 1.24 with free 20 minutes of talk time to be used between the hours of 4 AM and 8 AM.
Below are the steps to access this bundle:

1. Dial *138#
2. Choose Option 1
3. Choose Option 3 (Kokrokoo Bundle)
4. Choose Option 1 to buy for yourself or Option 2 to buy for others
5. Select Option 1 to confirm mode of payment (Airtime or Mobile Money)

Social Media bundles

Follow these steps to access these bundles:

1. Dial *138#
2. Choose Option 1
3. Choose 99 for more
4. Choose Option 1 and make a choice between Flexi or Standard.
5. Confirm payment via airtime or mobile money

Turbonet Bundles

This type of bundles are accessible by user’s of MTN turbonet routers.

To access these turbonet bundles, dial *5057# on your Turbonet linked number and choose your preferred data package.

FAQs

Q: How do I buy data on MTN in Nigeria?
A: Dialling 3121# or *904# and selecting your preferred data plan.

Q: How do I buy data on MTN in Ghana?
A: Dial *138# and choose your preferred data plan.

How to check MTN airtime balance

Checking your MTN airtime to know the remaining balance shouldn’t be a dauting task to do since MTN has provided a hassle free way of checking your MTN airtime balance.

If you are in Ghana and you want to check your MTN airtime balance via USSD code, the code to do this is to dial *124# and your balance would be displayed.

The USSD code will display your airtime balance, your SMS unit balance, voice call balance, J4u balance, Internet bundle balance and if you have any outstanding airtime loan balance.

However, if you are in Nigeria and you want to check your MTN airtime balance you may have to dial the new USSD *310#.

FAQs

Q: How to check MTN credit balance in Ghana?
A: dial *124#

Q: How to check MTN credit balance in Ghana?
A: dial *310#

Q: How to convert MTN airtime to data?
A: To convert MTN Xtra Time airtime into data: Dial 1366# and follow the prompts.

How to borrow airtime from MTN

Are you an MTN customer who is low on credit or airtime and is confused about how to get an airtime? Then this article is for you.

MTN is your ultimate savior if you an MTN subscriber and you are low on airtime.

MTN XtraTime is a service that allows you to borrow airtime on credit when you run out and pay it back with your next recharge. MTN XtraTime is only available to prepaid subscribers who qualify for the service.

You can use the borrowed airtime to make calls or purchase data bundles if you would rather not borrow data directly.

Do if you are in Ghana and you want to borrow airtime just dial *506# to instantly borrow airtime or data and pay it back later.

Nigerians are also not left out. So to borrow airtime using the USSD code in Nigeria,Dial *606# and select XtraTime,a list of amounts you can borrow will be shown to you. Select your preferred amount.

FAQs

Q: How do I borrow airtime from MTN Ghana?
A: Just dial *506# to instantly borrow airtime or data and pay it back later.

Q: Why can’t I borrow airtime from MTN?
A: You can only borrow airtime if you qualify for it. To be eligible for the XtraTime service, you must: Be a prepaid customer.

Q: How do I borrow airtime from MTN Nigeria?
A: Nigeria,Dial *606# and select XtraTime,a list of amounts you can borrow will be shown to you. Select your preferred amount.

Q: How do I borrow airtime from MTN South Africa?
A: borrowing airtime from MTN in South Africa is 1362#.

How to stop auto renewal on MTN

Auto renewal refers to a data service by MTN that enables the last bought data bundles to automatically renew when the bundle is exhausted. The automatic renewed bundle is charged from the customer’s airtime.

This Auto-Renew service terms and conditions states that the service will only be applicable to those customers who have not given consent to go Out-of-Bundle for Data usage. Therefore, once a customer opts into Out- of Bundle, charging the Auto-Renew services is cancelled.

So, you may be on the auto-renew service and wondering how to stop, cancel or opt out. It’s very simple to stop auto renewal on MTN.

Just send STOP to the short code 138 via SMS. And the good news is, there are no charges for this service once you decide to opt out.

FAQs

Q: What code can I use to stop auto renewal on MTN in Nigeria?
A: You will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 312 in Nigeria.

Q: How do I stop the data bundle auto renewal in Ghana?
A: Just send STOP to the short code 138 via SMS

Q: How do I activate data bundle auto renewal?
A: dial *138# and follow the prompts to buy your preferred bundle. The last prompt will request for you to enter 1 to subscribe to data renewal. There you have it! You don’t have to worry about anytime you run out of data.